We want you to fall in love with your purchase, and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 15 days of receiving your order.
- Merchandise must be returned within 15 days of receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all original tags attached.
- Except for quality issues, special products are not participating in the return policy.
- Due to sanitary reasons, we are not able to accept returns or exchanges on any headwear items. All hat sales are final.
Customers may begin the return/exchange process by emailing us at firstname.lastname@example.org and stating reason for return.
Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $4.99, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.
Please note that we do not provide a shipping label on returns.
To return or exchange an item, please follow the steps below:
- Contact us at email@example.com and state reason for return, in which the return address will be provided by us.
- Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to address provided to you by us via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Refunds will be processed within approximately 3 to 7 business days after we receive your return.
- The shipping back charges are non-refundable.
- Import duties/taxes and customs fees are non-refundable.
- All refunds are subject to a $4.99 processing & handling fee, which will be deducted from your refund amount.
- Except for quality issues, special merchandise does not participate in the return policy.
Custom fees encountered during international import are not our responsibility. The buyer is responsible for shipping fees and any return fees if our shipment is denied or delivered due to incorrect address. However, we will re-ship orders that have been returned to us if they are undeliverable to the correct address. Customer satisfaction is our priority. In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will try to help you.
If you have any issues, please contact our support directly at firstname.lastname@example.org or fill out our form on our contact page!